| 1. How
do I place my order?
2. What is the heaviest
stock you can run on your copiers?
3. What paper sizes can
you accommodate?
4. Can you print from digital
files, and how should they be formatted?
5. I want my pages to be
numbered. How do you do that?
6. I'm sending hard copy
for you to scan and print multiple copies. What if there are
ink spots on my original documents?
7. My 'original' documents
are copies of copies and the text is crooked. Can you fix
that for me?
8. Why do I have to pay
RUSH fees?
9. Why does Blair need me
to PROOF my document? I don't have the time.
10. What is LPI?
11. What is DPI?
12. What is the difference
between LPI and DPI?
13. What are your resolution
requirements?
1. How do I place my order?
For faster turnaround and a smooth process, we recommend
our online ordering system EWO.
EWO generates your work order automatically, getting your
project through the shop more quickly.
If you like, you can email your files to customer service
csd@blairgfx.com,
or send digital files to us using EWO.
If you must send hard copy, use EWO
to request a pick-up.
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to top 2. What is the heaviest
stock you can run on your copiers?
110 lb. index stock/65# cover
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3. What paper sizes can you accommodate?
From 8.5"x 11" up to 11" x 17". For
larger sizes, contact our large format CAD department.
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4. Can you print from digital files, and how should
they be formatted?
Yes, we can print from digital files. Postscript or PDF
files are preferred, and when possible, please provide a hard
copy proof as a go- by.
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5. I want my pages to be numbered. How do you do
that?
Just send us your document (digitally or hard copy) and
we do the rest. The process is called pagination and requires
a lengthly set-up process. Blair Graphics charges an hourly
fee for this service.
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6. I'm sending hard copy for you to scan and print
multiple copies. What if there are ink spots on my original
documents?
After the originals are scanned, blair technicians massage
the scanned files to take out bits of dirt, or other imperfections.
Please discuss specific requests with your customer service
rep.
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7. My 'original' documents are copies of copies
and the text is crooked. Can you fix that for me?
Blair can deskew your documents, we can also adjust your
margins to make sure no text falls off your pages.
Cleaning up documents is very time consuming so expect your
turnaround time to increase proportionately to the amount
of fixing that must be done. Discuss due times with customer
service. Excessive enhancement time is chargeable.
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8. Why do I have to pay RUSH fees?
Scheduled jobs take precedence over Non-scheduled jobs
and non-scheduled jobs are completed in the order they are
received.
When a customer has an emergency, we accommodate them.
RUSH jobs often interrupt our production schedule forcing
us to take in-progress jobs off the table, set up and produce
the RUSH, and then set up the previous job again. Having
to break and reset-up takes a tremendous amount of time
out of our schedule.
It is important for customers to understand that additional
fees will be incurred when production of scheduled jobs
is interrupted. If we are able to complete the
RUSH without pushing back other jobs, we won't add the RUSH
charges. Blair completes projects as efficiently and effectively
as possible, so RUSH status will be determined upon receipt
of the job.
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9. Why does Blair need me to PROOF my document?
I don't have the time.
Blair encourages all customers to take the time to PROOF
documents. We do not accept responsibilty for jobs that
do not meet your expectations if you refused our standard
proofing process. If we are required to re-print, you will
be charged for both print runs.
It has been our experience that if you don't take the time
to proof your job, and you end up unhappy with it, you will
most often take the time to re-print it. It's a much better
to not take the risk at all and proof your project the first
time. You'll save yourself time, aggravation and
money.
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10. What is LPI?
LPI-lines per inch, the lpi is how close the lines are
placed on paper during printing. For instance, newspapers
use about 85 lpi, while glossy 4 color may use 133 lpi or
more. This is important when considering the output of your
file. Too many lines per dot will give a solorized effect
when printing a gray scale image to the b/w printers.
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to top 11. What is DPI?
DPI-dots per inch, (or pixels per inch), the number of physical
dots associated with a file. Generally, the higher the dpi,
the better the resolution. Higher dpi also increases file
size. As a general rule, the dpi should be about twice the
size of the lpi (Lines per inch) of the printer. Color printers
output is 300 dpi. The lpi is 60. Therefore 150 dpi is adequate
for good output. Too many extra dots combines with line
screens will cause your image to become very muddy.
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12. What is the difference between
LPI and DPI?
LPI is used when speaking about the resolution of black and
white document copying. DPI can be used when speaking about
black and white, but mainly refers to color document resolution.
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13. What are your resolution requirements?
Our department recommends a minimum lpi (lines per inch)
of 106.
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